Refund Policy
At Socialift, we strive to deliver the services you order as described. However, we understand that issues can arise. This policy outlines when refunds are available and how to request one.
When Refunds Are Issued
We offer refunds in the following situations:
- Service not delivered — If your order has not started within the stated delivery timeframe, you are eligible for a full refund.
- Significant drop shortly after delivery — If eligible under our refill protection policy (check the service page for details), we will replace lost followers, likes, or views at no cost. Refunds are not issued if a replacement is provided.
When Refunds Are Not Issued
- Service already delivered — Because our services are digital and non-tangible, we cannot offer refunds once delivery has been completed as described.
- Change of mind — If you no longer need the service after the order has been placed, we cannot process a refund unless the service has not yet started.
- Natural drop over time — Social media platforms occasionally remove inactive accounts, which may cause a gradual decrease in follower counts. This is normal and not covered by refunds.
How to Request a Refund
- Contact our support team within 15 days of your purchase via email at support@socialift.io or through our live chat.
- Provide your order details (email used, service ordered, and date of purchase).
- Our team will review your request and respond within 2-3 business days.
- If approved, refunds are processed within 7 business days back to the original payment method.
Partial Refunds
If only part of your order was delivered, we may issue a partial refund at our discretion based on the percentage of the service that was not fulfilled.
Chargebacks
If you believe there has been an unauthorized charge, please contact us first. We will investigate and resolve the issue. Initiating a chargeback without contacting us may result in account suspension and forfeiture of any services purchased.
Contact Us
For refund requests or questions about this policy:
- Email: support@socialift.io
- Live Chat: Available on our website
- Contact Form: Contact Us page
By purchasing from Socialift, you acknowledge that you have read and agree to this refund policy. We may update this policy at any time, and changes will be posted on this page.