Customer Guarantee • Refund & Refill

Refund & Replacement Policy

Fair, transparent, and prompt protection standards to ensure complete satisfaction with every order.

At Socialift, we strive to deliver the services you order precisely as described. However, we understand that occasional issues can arise. This policy outlines when refunds are available, how refill guarantees work, and how to request assistance.

1. When Refunds Are Issued

We offer prompt, hassle-free refunds in the following situations:

  • Service Not Delivered — If your order has not commenced processing within the stated delivery timeframe, you are eligible for an immediate full refund.
  • Unresolvable Service Interruption — If a network or platform change permanently prevents us from fulfilling your order in full, you will receive a full or proportional refund.
  • Significant Drop Shortly After Delivery — If eligible under our refill protection policy (see individual service page), we will replace lost followers, likes, or views at no cost. If a replacement is technically impossible, a refund is issued.

2. When Refunds Are Not Issued

Because our services are digital and non-tangible, certain limitations apply:

  • Service Already Delivered in Full — Once delivery has successfully completed according to your package specifications, refunds cannot be issued.
  • Change of Mind — If you decide you no longer need the service after work has already commenced, cancellation and refund are not possible.
  • Natural Platform Decay Over Time — Social platforms periodically purge inactive accounts, which may cause normal gradual decay months after delivery. This is beyond our control once the refill warranty window has concluded.

3. How to Request a Refund or Refill

We make submitting requests straightforward and transparent:

  • Contact our support team within 15 days of your purchase via email at support@socialift.io or directly through our 24/7 live chat.
  • Provide your order details (email address used at checkout, service ordered, and order date).
  • Our team will investigate your case and respond with an update within 24 to 48 hours.
  • If approved, refunds are credited back to your original payment method within 5 to 7 business days.
4. Partial Refunds

If only part of your order was completed due to technical or platform limits, we issue a fair partial refund based on the exact percentage of unfulfilled units.

5. Chargeback Notice & Direct Resolution

If you ever notice an unrecognized transaction or feel dissatisfied, please reach out to our team first. Initiating a payment dispute or chargeback without prior contact freezes account processing and may forfeit active refill warranties. We are committed to making things right directly.

6. Get in Touch With Support

Have questions regarding an active order or our refund standards?

  • Official Email: support@socialift.io
  • Live Chat: Available 24/7 on our website
  • Contact Form: Visit Contact Us Page

By purchasing services on Socialift, you acknowledge and agree to this refund and replacement policy.